By purchasing services from Bluejay Publishers and entering into a working relationship with the company, the client agrees to the following Terms and Conditions.
Bluejay Publishers is committed to delivering high-quality creative and digital services with a strong focus on client satisfaction. Our team will continue refining the project within the scope of the selected package until the approved deliverables are completed.
Revision availability is based on the package selected at the time of purchase.
Clients may request revisions according to the revision limit included in their selected package. Revisions apply to the approved design direction and existing concept scope.
Additional charges may apply in cases involving:
Revised work is generally delivered within 48 to 72 business hours, depending on project complexity.
Most design services have an initial turnaround time of 48 to 72 business hours for the first draft or design stage. Revision timelines may vary depending on feedback, scope, and project requirements.
Business days exclude weekends and public holidays.
Bluejay Publishers follows a structured quality review process to ensure all deliverables meet professional design and development standards. Every project is approached with research, planning, and attention to detail.
Completed files and deliverables are sent through the approved client account or communication channel upon project completion.
Website projects will only be published or deployed after all outstanding payments have been cleared.
Ownership rights are transferred to the client only after:
Upon completion, the client receives ownership rights to the finalized approved design files.
Bluejay Publishers retains ownership of all unused concepts, drafts, revisions, development files, and internal working materials created during the production process.
Content writing, product uploads, and website population services are only included when specifically purchased or agreed upon.
Where applicable:
Bluejay Publishers may use licensed stock imagery where approved by the client. The company is not responsible for similarities between licensed stock content used across external websites.
Bluejay Publishers maintains a neutral business position and reserves the right to decline or terminate projects involving:
If restricted content is introduced after project initiation, Bluejay Publishers may terminate the agreement immediately.
Applicable refunds, if any, will follow the agreed service terms.
Bluejay Publishers treats all client information and project materials as confidential unless disclosure is required by law.
Upon project completion, both parties agree not to intentionally damage or misrepresent the reputation of the other party, including employees, contractors, affiliates, or representatives.
Bluejay Publishers may retain archived copies of finalized project files for backup and recovery purposes.
Customer support is available during official business hours, Monday through Friday, 9:00 AM to 5:00 PM EST.
Requests submitted outside business hours will be addressed on the next working day.
Bluejay Publishers primarily provides creative, branding, website, and consulting services. Technical support is limited to the scope defined within the purchased package.
Clients are responsible for managing and operating delivered systems after project completion unless ongoing support services are included.
All project communication, approvals, revisions, and refund requests must be submitted through official Bluejay Publishers communication channels.
Bluejay Publishers is not responsible for issues resulting from communication through unauthorized platforms, unofficial contacts, or unverified email addresses.
Only communication sent through official company domains and approved support channels will be considered valid.
Bluejay Publishers reserves the right to suspend or terminate a project or service agreement under the following circumstances:
Upon termination:
All termination decisions made by Bluejay Publishers management are final.
